If you need a different size, you can place a new order for the correct item and we will provide you with a free delivery code to use at checkout.
To return the item you no longer require, please use our Royal Mail tracked returns service, which costs £5 and will be deducted from your refund amount. Simply scan the QR code on the returns form included in your parcel, enter the required details, and this will generate your returns label for posting your item back to us.
Web Delivery & Returns
We strongly suggest to avoid selecting 'Deliver to a safe place' with DPD due to the value of your parcel. Customers doing so will accept the risk of loss & damages.
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Order Type
Orders must be placed before 2pm to guarantee next day dispatch first class signed for. Any next day orders completed after 2pm Friday will be delivered the following Monday.
Next Day Dispatch - (1-2 working days) UK Mainland £8.50
Orders must be placed before 2pm to guarantee next day dispatch first class signed for. Any next day orders completed after 2pm Friday will be delivered the following Monday.
Standard Economy - 4-5 Working Days £5.99
Saturday Before 12 - Currently Not Available
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How can I return my order?
Return for Refund?
If you are not fully satisfied with your goods, our customers have up to 14 days (after receipt of goods) to return the product(s) to us for a refund or exchange after trying them on. Returns are only authorised if the product(s) come back in the same condition as received, with original tags attached and placed back in original packaging neatly. Additionally, if the tags have been removed this deems the item non-refundable. (If we deem the item not in a re-saleable condition then unfortunately you will not be refunded).
| Returns on or before 14 Days | Refund / Exchange |
| Returns on or after 15 Days | Credit Note / Returned to Buyer |
All returns are quality checked – Remember suits can get damaged when poorly packaged creased / stained. Any suits that aren’t in a re-saleable condition will either be returned or incur a cleaning fee.
Faulty Goods - If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund within the 14 day period.
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Single Order Limit please note that in our commitment to providing exceptional service, we've implemented a policy regarding multiple orders with items of the same size (that aren't for wedding groups). Due to parcel weight and product insurance cover putting the customer and retailer at risk.
While we understand the convenience of ordering multiple items to try on at home, we kindly request that customers make considered choices to reduce unnecessary returns. This ensures stock availability and fairness to all our customers and helps us maintain the quality of our service.
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International Return:
If we have to arrange return shipping this will be done by our couriers with postage labels provided. Receipts will not be accepted from high street post office where the customer chooses freight options.
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Returns Address:
Suit Culture Warehouse, Unit 32a Foss House, Mandale Business Park, DH1 1TT
Please note: Items returned without paperwork will not be accepted, as we cannot pinpoint the sender.
Refunds
Please allow 14 working days from our receipt of the parcel for your items to be refunded. The amount will be the RRP of items (excluding delivery cost) deposited back onto the payment method used.